Both cards and cash are accepted at the parking booth, box office, and customer service desk at the Christmas Village.

All other locations of our park are cashless and only accept credit card, debit card, Apple Pay, and Google Pay. We offer a “cash-to-card” service at the customer service desk in the Christmas Village, where guests can convert cash into a gift card that can be used throughout the park.

The General Admission ticket includes:
– A TIMED entry to the Wunder Glow experience, with Symphonies of Light & Sound, Interactive Experiences, Wunder Spots, Christmas Village, Wishing Point, and Hot Cocoa Hollow.

The Anytime Entry VIP Admission ticket includes:
– 12 oz Deluxe Hot Cocoa with whipped cream and chocolate drizzle.
– A FLEXIBLE entry to the Wunder Glow experience anytime from 5:30pm until 90 minutes before close, with Symphonies of Light & Sound, Interactive Experiences, Wunder Spots, Christmas Village, Wishing Point, and Hot Cocoa Hollow.

The Anytime Entry ULTIMATE VIP Admission ticket includes:
– $25 one-time-use Christmas Village gift shop credit. Must be used in person.
– 12 oz Deluxe Hot Cocoa with whipped cream and chocolate drizzle.
– 4-Pack S’mores Kit. Includes 2 full-size Hershey chocolate bars, 4 graham cracker sheets, 8 marshmallows, and 1 roasting stick.
– Christmas Village Dining Plan meal with non-alcoholic or alcoholic beverage. Christmas Village Dining Plan menu can be found at www.WunderGlow.com/DiningPlan – Bring your ticket to the Christmas Village food court to select your meal & beverage.
– A FLEXIBLE entry to the Wunder Glow experience anytime from 5:30pm until 90 minutes before close, with Symphonies of Light & Sound, Interactive Experiences, Wunder Spots, Christmas Village, Wishing Point, and Hot Cocoa Hollow.

The ticket transfer window ends 24 hours before the start of the time slot listed on your ticket. Tickets may not be transferred within 24 hours of the start of the time slot listed on your ticket. Ticket transfers are subject to a $6 per ticket transfer fee (plus tax), as well as any price difference between the original amount paid and the price for the same ticket type on the new day of attendance.

The price difference at the time of transfer will be calculated as:

The ticket price listed on the website on the new day of attendance

minus

The original amount paid.

A refund will not be issued if the original ticket price is higher than the ticket price for the new day of attendance, nor will this amount be applied to the $6 per ticket transfer fee.

The ticket transfer fee is not refundable. If your new date of attendance happens to be cancelled, you will receive a full refund of your original purchase price but you will not receive a refund of the transfer fee.

Guests must transfer their ticket to a new date. Ticket transfers cannot be “held” for a future, unselected date.

TO INITIATE A TICKET TRANSFER:

Ticketing support staff are available during normal park operating hours, and may not be available outside of normal park operating hours.

Contact the ticketing support line by calling (352) 579-6650.

The time printed on your ticket serves as your entry window for the Wunder Glow holiday light and music show path. While guests may enter the facility earlier than their ticketed time to visit the Christmas Village, early access to the Wunder Glow holiday light and music show path will not be permitted. Once inside, you may stay until the park closes. If you arrive after your entry window, you may still enter later that night, but you will not be issued a full or partial refund.

If you purchased an Anytime Entry VIP Admission ticket, you may enter the Wunder Glow holiday light and music show path at any time from 5:30pm until 90 minutes before close on the date printed on your ticket.

Due to the popularity and limited capacity of our facility, we highly recommend that all guests pre-purchase their tickets online to guarantee access to our park.

If a particular time slot sells out, tickets will not be available at the box office.

Santa is in the Christmas Village, and a visit with Santa is included with your admission ticket.

The Santa Photo package is also available on the online tickets page.

All guests age 2 and older must purchase an admission ticket to enter Wunder Glow. Children under 2 years old do not need an admission ticket.

Wunder Glow offers two distinct parking options, each with its own location within the parking area:

Preferred parking is $24 per vehicle (including tax) and includes all-day parking for one vehicle in the parking areas closer to the park entrance. By choosing preferred parking, visitors enjoy the convenience of parking closer to the park’s entrance and attractions. This option is ideal for those looking for quicker and easier access to the park.

Standard parking is $19 per vehicle (including tax) and includes all-day parking for one vehicle in the parking areas farther from the park entrance. Standard parking is a cost-effective option, making it suitable for visitors who don’t mind a slightly longer walk to the park’s entrance.

The key difference between preferred and standard parking at Wunder Glow is the location within the parking area. Preferred parking places your vehicle closer to the park entrance, while standard parking is located farther from the park entrance, which may require a bit more walking. Your choice between these options depends on your preference for convenience and budget considerations during your visit to Wunder Glow.

You can pre-purchase a parking pass through the Wunder Glow tickets page or you can pay when you arrive.

There are two ways to purchase tickets:

• Tickets may be purchased on the tickets page of our website. The cheapest tickets will always be found on the tickets page of our website.
• You may purchase tickets on site at the box office. Please note tickets purchased at the box office are $6 more than the online ticket price.

There are three ways to access your tickets after purchase:

• Log in to the Leap Events website to access your tickets.
• Bring your ID to the box office upon arrival so we can assist you to retrieve your tickets.
• Contact customer support by submitting a contact form.

Purchasing a ticket to Wunder Glow is the same as purchasing a ticket for a concert event. All sales are final. We do not issue refunds on any tickets or purchases.

Wunder Glow is open rain, snow or shine. We do not offer refunds or rain checks to those customers who do not wish to attend due to weather considerations.

Should Wunder Glow management decide to close the park due to safety considerations, customers will receive a full refund. However, it is up to the sole discretion of Wunder Glow management whether to close the park, and no refunds or rain checks will be offered if Wunder Glow management decides to operate in less than ideal weather conditions.

All customers age 2 and older must purchase a General Admission ticket to enter Wunder Glow, regardless of whether they visit the other attractions or not.

Children under 2 years old are not required to have a General Admission ticket, but all other members of their party 2 years old and older must have a General Admission ticket to gain admission to Wunder Glow.

Strobe, laser, and flashing light effects are used throughout Wunder Glow, including along the Wunder Glow holiday music and light show path, and they are visible from most areas of the park. There is no route through Wunder Glow which avoids strobe, laser, and flashing light effects.

Guests with photosensitive epilepsy or sensitivity to flashing lights should consider this before visiting.

Fog, haze and snow machine effects are also used in some areas.

Our insurance company requires all guests age 2 years old and older to complete a waiver before entering our park. Guests under 18 years old must have their parent’s or guardian’s signature on their waiver. Entry into the park without correctly completing a waiver will be considered trespassing.

We recommend you complete your waiver ahead of time at Waiver.wunderglow.com – Do NOT email or mail your waiver to us. Your completed hard copy waiver must be presented in person at the main entrance of the park.

Hard copy waivers will also be available on site, but please be aware that completing your waiver on site may delay your entrance into the park.

Regardless, we recommend you arrive 15 minutes before the time slot listed on your ticket to allow enough time for parking & waiver check in, and to maximize your time at Wunder Glow.

Wunder Glow is wheelchair accessible.

Please note that a few experiences, including fog bubble play and snow play, may not be suitable for wheelchairs due to the natural forest environment of these features.

At Wunder Glow, we have specific guidelines to ensure all guests with service animals are supported throughout their visit. Our service animal guidelines are based upon those found at Disney World. Please note that:

• A service animal is a dog or miniature horse that has been individually trained to do work or perform tasks for an individual with a disability.
• Service animals must be under the control of the owner at all times and should remain on a leash or in a harness. Staff members are not able to take control of service animals.
• Only trained service animals are permitted inside Wunder Glow. Emotional support animals, comfort animals and pets are not permitted at Wunder Glow.
• Service animals must be housebroken. Service animals are required to behave and not bark, growl, jump up on or lunge at other guests or staff members.
• Corrective action must be taken if the service animal is not behaving appropriately.
• Service animals must remain on the floor and not on dining chairs or tables in food and beverage locations.

Guests are welcome to take photos and videos throughout Wunder Glow for their personal use – just make sure you use #wunderglow on social media so we can see the wunder-ful time you had!

A limited number of Anytime Entry VIP Admission and Anytime Entry ULTIMATE VIP Admission upgrade tickets will be available at the box office and customer service desk located in the Christmas Village. However, due to limited capacity, upgrade tickets may sell out.

Wunder Glow is open on select dates from November through January. A full list of our official dates and hours can be found on the park hours page.

• The box office opens at 5:00pm
• The Christmas Village opens at 5:15pm
• The Wunder Glow holiday light and music show path opens at 5:30pm
• The entrance to the Wunder Glow holiday light and music show path closes 90 minutes before the park closing time, as listed on the park hours page
• All attractions close at the park closing time, as listed on the park hours page

Plan for a 2- to 3-hour visit to experience everything Wunder Glow has to offer.

Lost and found is handled by our on-site box office staff.

Please note that on-site box office staff cannot process ticket sales or transfers over the phone. On-site box office staff primarily handle in-person ticket sales and assist customers with lost & found items. If you have another issue you’d like to discuss with our team, we highly recommend you submit a contact form through our website. Our online support team is available 7 days a week and answers most website contact form submissions in under an hour.

The box office is available only during normal operating hours and can be reached at (813) 492-2534.

Yes. Please visit our group sales page for more information.

Discount group tickets are only available online and are not available at the box office.

No. We offer a pick-up and drop-off area near the park entrance. Let the parking staff know you are dropping off or picking up and do not plan to park, and they will direct you to that area. Drivers who don’t park do not need to pay for parking or admission.

Wunder Glow includes a walk of more than a mile, along with strobe, laser, and flashing light effects. If you are pregnant, have a heart condition, are sensitive to flashing lights, or are in poor health, we recommend you consult your doctor before visiting.

Axe the Halls is a holiday axe-throwing game in the Christmas Village. It is not included with admission and is paid for separately on site, like a game at a fair.

Yes. Marshmallows and s’mores kits can be purchased in the Christmas Village and roasted at the fire pits.

Wunder Glow is outdoors and includes a walk of more than a mile, so we recommend comfortable, closed-toe walking shoes. Florida evenings can be cool in the winter, so dress in layers.

We employ safety and security staff throughout the park.

We do not allow foul language, fighting, weapons of any kind, drugs, or other unacceptable or illegal behavior.

Guests removed from the park will not receive a refund and will not be allowed to return.

Yes. We sell a variety of food and drinks, including hot cocoa, coffee, tea, sweet treats, beer, and wine. You’ll find food and drinks in the Christmas Village, at Wishing Point, and at Hot Cocoa Hollow.

Florida state law does not allow guests to bring alcohol onto our property. We do not allow entry into the park if you are intoxicated.

Pets, laser pointers, firearms, and weapons of any kind are not allowed.

Outside food and drinks are not allowed, except for a personal bottle of water and infant food. Coolers of any kind are not allowed unless they are used only for infant food.

Wunder Glow is the perfect place to host your next birthday party, company event, or family outing.

Guests may also celebrate their birthday in the Christmas Village, but all pavilions and picnic tables in the Christmas Village are first come, first serve.

The following rules apply to all outside food and beverage:

• Outside food and beverages are not allowed, with the exception of a personal bottle of water and infant food. However, guests celebrating a birthday may bring a cake or cupcakes, but ice cream is not allowed.
• We do not offer cake for sale, but our food court in the Christmas Village offers an assortment of ice cream, snacks, food, s’mores, and other sweet treats.
• Guests may not bring coolers of any type into the park, unless they are used solely for infant food.

Smoking is only allowed in the parking lot and the Christmas Village, excluding Christmas Village pavilions.

To protect our oak forest, smoking is not allowed in any other areas of the park.

Leap Events is the official ticket provider of Wunder Glow. The $3.95 fee applies to certain tickets only and does not apply to parking passes or hot cocoa. It covers online ticket processing, credit card processing fees, and ticket support.

You may enter and leave Wunder Glow on the same day, as long as you get your hand stamped by one of the staff at the main entrance/exit of the park.

Please note that you must continue to wear your wristband and show your hand stamp to re-enter the park.

You must be at least 18 years old to work at Wunder Glow.

If you would like to work at Wunder Glow, please visit our jobs page to request an interview.

To place an online order, visit the online tickets page and select the date you wish to attend, then select the number of tickets you would like to purchase.

At Checkout:

1. Input the full gift card number as if it was a credit card.
2. Set the expiration date of the gift card as next year.
3. Input the last three digits of the gift card as the CVV.
4. Input your ZIP code as the gift card holders’ billing ZIP code.

IMPORTANT NOTE: When using the gift card to make an online purchase, the gift card must have an amount that is equal to or greater than the order total of your online order, otherwise you will need to present your gift card to a cashier at the Wunder Glow on-site box office.

For a PDF version of these instructions, please click here.